About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

The Data Specialist, Customer Experience focuses on managing global customer requests with an emphasis on data workflows in a SaaS environment. This role uses SQL, Python, and debugging practices to resolve complex technical issues and ensure stable system performance.

What You’ll Do

• Diagnose and resolve complex customer issues within AlayaCare’s cloud platform using SQL and Python.

• Own technical support requests end-to-end, managing JIRA tickets and delivering reliable, scalable fixes.

• Work cross-functionally with Engineering, Product, QA and Customer Success to manage escalations and drive fast resolution.

• Build, maintain and improve data-processing tools and code pipelines, contributing to system stability and performance.

• Help shape coding standards and operational best practices to support ongoing product improvement.

• Participate in occasional on-call rotations outside standard business hours.

What You Bring to the Team

• 2–4 years’ experience in technical support or customer-facing roles, ideally within a SaaS environment

• Strong hands-on expertise in SQL and Python, with the ability to debug scripts, implement code-based solutions and QA fixes

• Solid understanding of query language principles and data-driven problem solving

• Confidence translating business needs into technical actions that drive real outcomes

• Experience working with common support and collaboration tools (e.g. JIRA, Zendesk, Slack, Microsoft Office, video conferencing platforms)

• Exceptional problem-solving skills, paired with curiosity, creativity and a continuous improvement mindset

• A clear, empathetic communicator who’s comfortable supporting customers through complex or high-pressure situations

• Comfortable operating in a fast-paced environment and collaborating through code reviews and cross-functional teamwork

• A bachelor’s degree in a relevant field (e.g. Science, Engineering, Business, Health Informatics or similar)

• Healthcare experience and/or bilingual in French skills are a bonus, but not essential.

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.

• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

Location and Work Model

This role is based in the Greater Toronto Area. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].