Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works—from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more—Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a commercially minded Customer Success Manager to manage a large, high-volume portfolio of SMBs. As a CSM, you will own the post-sale customer lifecycle end to end—driving adoption, retention, renewals, and account expansion. You will act as a trusted advisor while managing hundreds of customers simultaneously, prioritizing effectively, and identifying growth opportunities across your portfolio.

• Independently manage a large portfolio of approximately 200 SMB customers in a high-volume, scaled CS model.
• Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.
• Analyze customers’ performance metrics to identify growth opportunities and areas for improvement and present new solutions to enhance the overall value delivered.
• Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
• Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
• Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

• 2+ years of experience in Customer Success, Account Management, or a similar post-sales role within complex SaaS environments
• Proven experience managing SMB customers at scale (high account volumes)
• Languages: English (Fluent); additional languages are a big advantage
• Proven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth.
• Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
• Ability to work in a fast-paced environment and to be an outstanding team player.
• Familiarity with CRM software (Salesforce preferred)
• Hospitality or property management industry experience—an advantage

Key Skills:

• Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
• Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
• Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
• Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
• Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

Additional Details:

• Region: APAC (current portfolio primarily AU & NZ).
• Working hours: Monday to Friday, 8:00 AM–5:00 PM.

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Why You’ll Love Working With Us in the Philippines!

Welcome to our Philippines team! Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for.

Health & Wellness, Covered

• HMO with Life Insurance—Your health is our top priority.
• Dental Plan—For you and one lucky dependent.
• Wellness Programs—Stay sharp, stay healthy, stay balanced.

Grow, Glow, and Go Big

• Performance Bonuses & Incentives – Recognizing results, rewarding impact.
• Referral Program—Bring in awesome people and earn rewards!
• Professional Development—Learn, lead, and level up your career.

Time Off & Time to Celebrate

• 24 Paid Leaves – Recharge, explore, or just Netflix and nap.
• Birthday & Work Anniversary Celebrations—Because you deserve more than just a cake emoji
• Team Events—We work hard and party harder!

Office Perks That Make You Smile

• Weekly Waffles, Ice Cream, & Games—Yes, really.
• Unlimited Coffee—Your caffeine needs, fully supported.
• Fun Workspaces—Collaboration, comfort, and good vibes only.

Work Setup

• Hybrid in Manila
• On-site in Cebu
• Join us and discover how work can be both exciting and rewarding!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.