Software Engineering Summer Internship - Customer Support Operations & Supportability
Neo4j
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.
Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
The Team:
Neo4j Customer Support Operations is a highly effective part of Neo4j’s Field Engineering organisation and provides a key foundation for the long-term success and satisfaction of our growing customer base. Neo4j Customer Support Operations serves as an interface between traditional Customer Support and Product Engineering teams to develop subject matter expertise within Customer Support, as well as developing highly-customised tools and processes to accelerate and enhance our overall service delivery.
For a number of years, we have partnered with our Product Engineering Team to deliver a series of bespoke applications that are now used across the company on a daily basis as part of our collective work in supporting the global Neo4j customer base.
The Role:
The Customer Support Operations Team is responsible for the development and maintenance of our flagship Neo4j CODEX application. (Not related to OpenAI CODEX!)
This started as a Summer Engineering Internship project 3 years ago, and has since grown in functionality and usage to be the technical diagnostics hub for all of our Support, Field Engineering, and Product Engineering Teams. Diagnostic information such as logs and metrics are collected from customer systems, processed automatically in our fully bespoke analysis engine and potential issues are identified.
Last year, our previous interns rebuilt our neoDAVE application which provides a graph-based solution to track product versions, vulnerabilities, changelogs, and compatibility information between our different products. This application is being integrated with the wider CODEX ecosystem.
Historically, we had another intern project called NeoNora that was centred around a Github bot that tracked product code changes and pull requests to provide insights to which Neo4j Server versions these product changes appear in. This product was essential as it helped engineers across the company understand changes that could appear in both a 4.x and 5.x product release, and advise our customers which versions they could upgrade to in order to receive a specific upgrade.
This year we would like to invite our Engineering Interns to work with our Customer Support Operations Team in designing and building a new application that would replace NeoNora and integrate with neoDAVE and CODEX bring code change tracking into the full CODEX ecosystem and provide our engineers with enhanced observability of code changes and versions.
The end goal is that a user would be able to seamlessly navigate from understanding a customer issue, through the diagnostic analysis, to identifying the root cause and any existing code fix that may exist, and understanding which releases the customer would need to upgrade to to pick up this fix.
Once the team of interns has been selected and joined the company in the summer, the project will be scoped and planned to maximise the value we can deliver to the company, whilst we ensure that we deliver a complete and workable solution.
Key Skills:
The ideal candidate for this internship would be experienced in, or ready to begin working with the following technologies. Of course, we will provide all necessary assistance and access to experts (including the development teams) for any of our Neo4j-developed products and frameworks, so prior experience with these technologies is beneficial but not required.
For frontend systems we use:
- Typescript / Javascript
- React framework
- Neo4j Design Library (NDL, “needle”) frontend component design library
- Tanstack / React Router
- Tanstack / React Query
For backend systems, we focus on:
- Java
- Spring Boot framework
- Python, in some specific circumstances
- FastAPI
- AWS Containers and Lambdas
- Neo4j Graph Database
- Okta single sign-on authentication
- Google Gemini LLM
Other software frameworks would be considered on an as-needed basis.
Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.
- Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
- Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
- 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
- Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
- Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
- A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.
Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)
Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.
More information at www.neo4j.com.