Tier 1:

• Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region)

• Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)

Tier 2:

• All other Regions and Municipalities

As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.

Director of Product, Core Experience

About Super.com

We started Super.com to help maximize lives—both the lives of our customers and the lives of our team—so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the role

We’re hiring a Director of Product, Core Experience to own the strategy, roadmap, and outcomes for a new cross-vertical “Core Experience” area that sits across Travel, Fintech & Earnings, and key infrastructure teams. This is not a new product vertical or a reorg—it’s a focused way to align end-to-end member experience, shared OKRs, and decision-making across teams that cut across surfaces and journeys.

Reporting directly to the SVP, Product & Design, you’ll lead a portfolio of Mission Aligned Teams (MATs) and product leaders working on things like homepage and membership value, value-add experiences, payments, common components, customer & agent success, reputation, and new vertical incubation. You’ll be accountable for clarifying experience-level priorities, reducing coordination overhead, and ensuring we ship cohesive, high-quality experiences that drive acquisition, activation, engagement, and retention across Super.com.

If you’re excited by cross-cutting problems, enjoy operating at both strategy and execution, and want to shape how millions of members experience Super.com across products and surfaces, this role gives you outsized ownership, visibility, and scope.

About the team

The Product team at Super.com is a high-performing, fast-paced group of product managers who care deeply about building meaningful, impactful products that help our millions of customers experience more of what life has to offer. We champion three pillars of great products: data-driven business outcomes, deep understanding of our customer, and a healthy dose of magic. We debate, dig deep, and work closely with Engineering, Design, Data, Growth, and Ops to uncover what to build, why it matters, and how to ship it with quality.

The Core Experience area brings together a set of customer-facing and infrastructure-adjacent teams—spanning homepage and membership value, value-add experiences, membership & credits, payment processing, shared UI components, customer & agent success, new vertical incubation, and reputation management—under a shared strategy, OKR, and review structure. These teams don’t require tight day-to-day coordination, but they benefit from a single leader who can align direction, trade-offs, and priorities across surfaces, and who can take cross-cutting experience work off the critical path for vertical leaders.

You’ll join a Product & Design organization that partners closely across Fintech, Earnings, Travel, and incubation, operates through MATs, and expects product leaders to be truth-seeking, data-informed, and deeply collaborative.

What you’ll be working on:

• Own Core Experience strategy and OKRs – Define, drive and deliver on the vision, strategy, and success metrics for the Core Experience area, aligning to company-level OKRs and vertical goals while clarifying what “great” looks like for cross-vertical experiences.

• Lead a portfolio of cross-vertical teams – Oversee multiple MATs and product leaders working on homepage, value-add, membership & credits, payments, shared components, customer & agent success; ensure each team is solving the right problems with the right level of urgency.

• Run Core Experience operating rhythms – Lead shared strategy reviews, OKR planning, and business reviews for this group, creating simple, repeatable ways to align decisions and trade-offs across verticals, while keeping vertical leaders focused on their core outcomes.

• Shape the experience roadmap and portfolio – Build and maintain a unified roadmap for major cross-cutting experience bets (e.g., membership value surfaces, shared flows, support experiences, reputation levers), sequencing work to reduce friction, improve coherence, and unlock new growth.

• Raise the bar on quality and consistency – Partner closely with Product Design, UXR, and Engineering to ensure experiences are usable, consistent, and “magical,” with clear quality bars and guidelines across surfaces and verticals.

• Drive measurable business impact – Own experience-level metrics such as conversion, activation, engagement, retention, support/contact rates, and NPS within your domain; define the right KPIs, instrumentation, and experimentation plans with Data and Growth.

• Lead and develop product talent – Manage and mentor PMs and/or MAT leads, helping them grow their craft, operate effectively in ambiguous spaces, and deliver meaningful business outcomes. Build a culture of ownership, clarity, and high-quality execution.

• Be the connective tissue across leadership – Act as a key partner to GMs, vertical product leaders, Design leadership, and Engineering leadership, ensuring Core Experience work is sequenced correctly, dependencies are managed, and the broader organization understands what’s happening and why.

What we’re looking for:

• 10+ years of experience in B2C product management, ideally in consumer tech, fintech, travel, membership/subscription, or marketplace products, with a track record of meaningful business impact.

• 3–5+ years managing multiple product managers and/or multiple product teams, including responsibility for performance, coaching, and career development in a fast-paced environment with 1M+ users.

• Experience with cross-vertical or platform-style work, where you’ve owned shared surfaces, systems, or journeys that span multiple business lines, and had to balance local vs. global priorities.

• Strong command of experimentation and analytics, including defining success metrics, partnering on instrumentation, and using tools like Amplitude, data warehouses, and A/B testing frameworks to inform strategy and iteration.

• Executive presence and communication skills—you’re comfortable presenting strategy, insights, and trade-offs to SVPs, GMs, and cross-functional leaders, and you can influence without relying on authority.

• Bias for action and comfort with ambiguity, paired with a structured, truth‑seeking mindset; you can move quickly while still bringing clarity, alignment, and high-quality outcomes to the work.

• Ability to collaborate deeply with Design, Engineering, Data, Growth, Ops, and Support, and to represent the voice of the customer and the business in complex trade-off decisions.

• Nice to have: Experience in fintech, travel, or membership/subscription models; prior work on payments, membership value surfaces, support tooling, or platform/shared component teams.

We’ve got you covered:

At Super.com, we believe in supporting our team so they can thrive—both at work and in life.

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.

• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.

• Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.

• Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.

• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

At Super.com, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant.

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.

Compensation Range: $176K - $275K