<main> <section> <div> <div> <div> <span>Customer Success</span> <span>·</span> <span title="Remote USA, Remote Canada, SF Bay Area (San Mateo, CA, USA), Toronto, Canada">Multiple locations</span> <span>·</span> <span> Hybrid </span> </div> <h1><span>Director Customer Success</span></h1> <h2>Nue.io is a fast-growing revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model. Join us to redefine revenue operations and drive our growth story.</h2> <div> </div> </div> </div> <div></div> </section> <section> <div> <h4> <strong></strong><strong><strong>Job Role and Responsibility</strong></strong> </h4> <p dir="ltr">Nue is looking for a <strong>hands-on, strategic Director of Customer Success</strong> to lead our growing Customer Success function. This person will act as a <strong>player-coach</strong>, managing a portfolio of strategic customers while defining and scaling our post-sales engagement model.</p> <p dir="ltr">The Director will be responsible for ensuring customers achieve measurable outcomes using Nue’s products, driving retention and expansion, and laying the foundation for a scalable Customer Success organization.</p> <p>This is a foundational role at Nue. The Director of Customer Success will <strong>shape the customer experience</strong>, influence product direction through feedback loops, and drive the company’s <strong>long-term revenue retention</strong> strategy. It’s an opportunity to build a modern, outcome-driven CS organization from the ground up while remaining closely connected to customers.<br></p> <hr> <h4><strong><strong>Key Responsibili</strong><strong><strong>ties</strong></strong></strong></h4> <p><strong>Customer Ownership (Player Role)</strong></p> <ul> <li dir="ltr"><p dir="ltr">Serve as the <strong>primary point of contact</strong> for a portfolio of high-value customers, managing onboarding, adoption, renewals, and expansions.<br></p></li> <li dir="ltr"><p dir="ltr">Develop a deep understanding of each customer’s business goals, success metrics, and operating model.<br></p></li> <li dir="ltr"><p dir="ltr">Partner cross-functionally with Product, Sales, and Engineering to ensure customer needs are represented and prioritized.<br></p></li> <li dir="ltr"><p dir="ltr">Conduct regular business reviews (QBRs/EBRs) and proactively drive customer engagement and satisfaction.<br></p></li> <li dir="ltr"><p dir="ltr">Identify and mitigate churn risks through proactive success planning.</p></li> </ul> <p><strong>Leadership &amp; Strategy (Coach Role)</strong><br></p> <ul> <li dir="ltr"><p dir="ltr">Build and lead the <strong>Customer Success team</strong>, including hiring, training, and mentoring CSMs.</p></li> <li dir="ltr"><p dir="ltr">Define and implement the <strong>Customer Success playbook</strong>, including onboarding processes, success plans, health scoring, and renewal/expansion strategies.</p></li> <li dir="ltr"><p dir="ltr">Establish repeatable <strong>CSM KPIs</strong> (e.g., retention, NRR, adoption, CSAT, health scores).</p></li> <li dir="ltr"><p dir="ltr"><strong>Partner closely with the Technical Account Management (TAM) team</strong> to ensure seamless coordination between strategic account success and technical execution, aligning on customer goals, proactive issue prevention, and escalations to drive adoption and retention.</p></li> <li dir="ltr"><p dir="ltr">Collaborate with Marketing and Sales to ensure seamless handoffs and a consistent customer lifecycle experience.</p></li> <li dir="ltr"><p dir="ltr">Create escalation paths and drive continuous improvement through customer feedback and operational excellence.</p></li> </ul> <hr> <h4><strong>Required Skills and Experience</strong></h4> <ul> <li dir="ltr"><p dir="ltr">8+ years of experience in Customer Success, Account Management, or RevOps leadership within B2B SaaS.<br></p></li> <li dir="ltr"><p dir="ltr">Hands-on experience managing customers through the <strong>Lead-to-Revenue lifecycle</strong>, including <strong>CPQ, Order Management, Billing, and Revenue Recognition</strong>.<br></p></li> <li dir="ltr"><p dir="ltr">Strong operational understanding of <strong>Salesforce CRM</strong>, including experience with <strong>Sales Cloud</strong>, <strong>CPQ</strong>, and integrations with downstream revenue systems.<br></p></li> <li dir="ltr"><p dir="ltr">Demonstrated ability to work cross-functionally with <strong>RevOps, Sales, Finance, and Engineering</strong> teams to improve quote-to-cash processes and customer experience.<br></p></li> <li dir="ltr"><p dir="ltr">Proven success implementing or optimizing <strong>Revenue Operations frameworks</strong>, data hygiene, and process automation.<br></p></li> <li dir="ltr"><p dir="ltr">Experience working with <strong>subscription-based / recurring revenue models</strong> (ARR, renewals, expansions).<br></p></li> <li dir="ltr"><p dir="ltr">Excellent communication and executive engagement skills—able to translate complex operational concepts into business impact.<br></p></li> <li dir="ltr"><p dir="ltr">Track record of building scalable <strong>Customer Success playbooks</strong>, systems, and KPIs tied to retention and growth metrics.<br></p></li> <li dir="ltr"><p dir="ltr">Comfortable in a <strong>player/coach</strong> role, leading by example while developing a high-performing CSM team.<br></p></li> </ul> <ul> <li> <strong>Leverages AI and automation tools</strong> to drive efficiency, insight, and personalization across the customer lifecycle (e.g., AI-driven account health insights, renewal risk prediction, or content summarization).</li> </ul> <ul> </ul> <hr> <p><strong>What We Offer</strong></p> <ul> <li>Competitive salary and benefits package.</li> </ul> <ul> <li dir="ltr"><p dir="ltr">The opportunity to <strong>shape the future of Nue’s tooling and AI strategy</strong>.<br></p></li> <li dir="ltr"><p dir="ltr">A leadership role with real impact on customer implementations and long-term success.<br></p></li> <li dir="ltr"><p dir="ltr">A fast-paced, innovative startup environment with room for growth and experimentation.<br></p></li> </ul> <ul> <li>Collaboration with passionate teammates across engineering, product, and customer success.</li> </ul> <ul> </ul> <hr> <p><strong>Compensation</strong></p> <p>The compensation band for this role is $170,000–$180,000 USD annually for candidates based in the United States and $165,000-$175,000 CAD annually for candidates based in Canada. Final compensation will depend on skills, experience, and internal pay equity. Slight variation by location reflects market conditions.</p> </div> </section> <section> <div> <dl> <dt>Department</dt> <dd> Customer Success </dd> <dt>Locations</dt> <dd> Remote USA, Remote Canada, SF Bay Area (San Mateo, CA, USA), Toronto, Canada </dd> <dt>Remote status</dt> <dd> Hybrid </dd> <dt>Monthly salary</dt> <dd> $170,000 - $180,000 </dd> </dl> </div></section> <section id="section-818765"> </section> <section id="section-818766"> </section> <section> <div> <div> <h2><span>About Nue.io Careers</span></h2> <div> <p>We believe that the right way to accelerate business results is by giving go-to-market teams <em>agility </em> - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end. </p> <p><br>This requires a truly disruptive product and innovative team - we’re bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence.</p> </div> </div> <div> <div> <span> Founded in </span> 2019 </div> </div> </div> </section> <section> <div> <div> <div> <div> <span>Customer Success</span> <span>·</span> <span title="Remote USA, Remote Canada, SF Bay Area (San Mateo, CA, USA), Toronto, Canada">Multiple locations</span> <span>·</span> <span> Hybrid </span> </div> <h1><span>Director Customer Success</span></h1> <h2>Nue.io is a fast-growing revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model. Join us to redefine revenue operations and drive our growth story.</h2> </div> </div> </div> </section> <div> </div> </main>