About Nue.io

What You’ll Do:

• You will work with the Managed Services team to provide ongoing solution optimization and support for existing customers.
• You will provide deep CPQ and revenue expertise and guidance on functional enhancements and optimization of Nue.
• You are a hands-on team member that can manage multiple client relationships and priorities simultaneously while maintaining the ability to engage with team members and customers in a professional and timely manner.
• You have a high proficiency in translating evolving business problems into solutions, while leveraging the capabilities of Nue.
• You will always ensure that the solutions provided are delivering sustained business value.

• Serve as the primary Solutions Consultant for managed services clients, building long-term trusted advisor relationships and ensuring ongoing success with their Nue implementation.
• Conduct regular business reviews with clients to assess system performance, identify optimization opportunities, and align solutions with evolving business objectives.
• Develop functional enhancements and optimizations that maximize the capabilities and extensibilities of Nue based on changing client needs and business growth.
• Act as a trusted advisor, collaborating with customers to deeply understand their evolving needs, business goals, and priorities, proactively recommending improvements and best practices.
• Utilize your expertise in change management to guide customers through the adoption of new features, enhancements, or process improvements, ensuring smooth transitions and maximizing impact.
• Foster strong relationships across various customer personas, particularly with large Enterprise accounts, to ensure ongoing satisfaction, retention, and long-term success.
• Lead functional assessments and optimization sessions with customers, working with Technical Consultants and Solutions Architects to deliver both functional and technical enhancements.
• Maintain expert-level knowledge of the product domain, including new features and capabilities, and drive continuous improvement initiatives, user training, and enablement.
• Deliver optimization recommendations, enhancement documentation, training materials, and best practice guidance.
• Work with the engineering team to advocate for client needs and provide feedback on product enhancements.
• Collaborate with your Solution Architect and other team members to ensure proper change management processes and that enhancement timelines are met.
• Monitor system health, usage patterns, and adoption metrics to proactively identify opportunities for improvement.
• Support clients during platform upgrades, feature releases, and system enhancements.

What You’ll Bring:

• Minimum of 3-5 years in supporting, optimizing, and enhancing software solutions, ideally in Billing, CRM or ERP domains.
• Previous consulting or managed services experience with ongoing client relationships is a plus.
• Previous Salesforce administration and experience with the Salesforce managed package is a plus.
• Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL) is a plus.
• Ability to accurately assess, prioritize and plan enhancement requests and optimization initiatives, balancing client needs with technical feasibility.
• Excellent spoken and written English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Ability to work with global teams.
• Customer empathy and commitment to long-term client success is a must.
• Positive attitude and the ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
• Proactive mindset with ability to identify opportunities and recommend improvements without being prompted.
• Willing to work in a fast-paced startup environment.

What We Offer:

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance
• A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.

About Nue.io