About Nue.io

What You’ll Do:

• Own and enforce solution design standards across all customer implementations.
• Lead solution design reviews for every implementation (Nue-led and partner-led) to ensure correctness, scalability, and alignment with product intent.
• Act as the final escalation point for complex solution decisions and architectural tradeoffs.
• Ensure consistent application of billing, pricing, usage, and subscription best practices across customers.
• Establish and enforce a formal quality assurance framework for customer implementations, including solution design reviews, readiness checkpoints, and post-implementation retrospectives.
• Own solution review standards to ensure all implementations meet Nue best practices before build and go-live.
• Drive consistency through solution playbooks, reference architectures, and implementation guardrails across all delivery teams and partners.

• Lead, mentor, and grow the Solutions Architecture and Consulting team, setting clear expectations for technical rigor and customer impact.
• Establish clear role definitions and engagement models between Solutions Architects, Consultants, Product, and Customer Success.
• Develop team capability in advanced use cases (AI billing, usage-based pricing, enterprise scale, multi-entity).
• Lead and manage global Solutions Architecture and Consulting teams, including teams based in India and Colombia, with a strong commitment to supporting global time zones.
• Act as the primary escalation point for implementation delivery issues, owning resolution paths and driving outcomes across teams.
• Be a highly visible, hands-on leader, actively engaged with teams, customers, and partners to unblock issues and ensure delivery excellence.

• Define and maintain solution playbooks, reference architectures, and implementation patterns for core Nue use cases.
• Standardize approaches for common scenarios (migrations, usage, pricing models, renewals, amendments).
• Continuously refine best practices based on real-world customer learnings and product evolution.

• Review and approve partner-led solution designs to ensure quality and adherence to Nue standards.
• Establish partner solution certification criteria and review checkpoints.
• Provide guidance and feedback to partners to raise the overall quality bar of partner implementations.

• Partner closely with Product and Engineering to:
  • Provide feedback from implementation patterns and gaps.
  • Influence roadmap priorities based on real customer needs.
• Collaborate with Customer Success and Services to ensure solutions support long-term adoption and expansion.

• Ensure all implementations meet readiness criteria prior to build and go-live (design sign-off, data readiness, UAT readiness).
• Identify systemic risks across implementations and proactively address them through standards, tooling, or process changes.

• Serve as a highly visible solutions leader at Nue, setting the bar for technical excellence, best practices, and customer outcomes.
• Act as the single point of accountability and escalation for all things solutions, both internally and externally.
• Represent Nue’s solutions point of view in customer, partner, and executive conversations.
• Be an active, hands-on leader, regularly reviewing designs, engaging with teams, and reinforcing standards through presence, not just process.
• Champion a culture of solution rigor, clarity, and ownership across Services, Partners, Product, and Engineering.

Success Metrics

• Consistent, high-quality implementations across all customers and partners.
• Reduced rework, escalations, and post-go-live issues.
• Clear, repeatable solution patterns that enable faster delivery and scaling.
• Strong alignment between product capabilities and real-world customer usage.

What You’ll Bring:

• 10+ years in solutions architecture, enterprise implementations, or technical consulting (CPQ, Billing, ERP, or RevOps systems).
• Deep, hands-on CPQ and Billing implementation experience is required; billing expertise is non-negotiable.
• Proven experience delivering subscription billing, usage-based billing, pricing models, and revenue workflows in real-world customer implementations.
• Strong bias toward action and comfortable making decisions with imperfect information and driving execution forward.
• Proven experience leading architecture reviews and governing solution quality at scale.
• Experience working with and overseeing system integrators or partners.
• Strong executive presence and ability to influence across Product, Engineering, and Services.

What We Offer:

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance
• A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.

About Nue.io