About Nue.io

About This Role

What You'll Do

• Own a book of installed base accounts, serving as the primary relationship and commercial owner for each
• Develop and execute account plans that drive retention, expansion, and long-term ARR growth
• Build deep, multi-threaded relationships across customer organizations — sales ops, finance, IT, and executive stakeholders
• Proactively monitor customer health, usage trends, and lifecycle milestones to get ahead of risk and surface expansion signals early
• Lead customers through best practices, product training, and enablement sessions that drive adoption and measurable value — with a particular focus on Nue's AI capabilities
• Champion AI feature adoption within your accounts: help customers connect Nue's AI functionality to their specific workflows and business goals, and turn early adopters into internal advocates
• Identify and close upsell and cross-sell opportunities, owning the full expansion cycle from discovery through close
• Act as the internal voice of your customers — bringing structured feedback on AI feature usage and gaps to product, solutions, and leadership
• Navigate complex stakeholder environments, balancing competing priorities to build consensus and move accounts forward
• Leverage AI tools in your own workflow to accelerate account planning, call preparation, stakeholder research, renewal forecasting, and expansion signal detection

What You'll Bring

• Proven track record in enterprise SaaS account management or customer success, with direct ownership of renewal and expansion targets
• Experience managing a mixed portfolio and growing it — you know how to prioritize a book and allocate your time across accounts at different stages
• Deep familiarity with SaaS order-to-cash workflows, recurring revenue models, and ARR expansion mechanics
• Strong commercial instincts — you can spot an expansion opportunity, build the business case, and close it
• Ability to build credibility quickly with sales ops, finance, and IT buyers, and navigate to executive relationships over time
• Exceptional communication skills: clear, direct, comfortable simplifying complexity for any audience
• Analytical — you use customer data to tell a story and drive action, not just report on what happened
• Genuine fluency with AI tools in your daily workflow — and the ability to credibly champion AI adoption with customers, not just internally
• Comfort translating technical AI capabilities into business value conversations with non-technical stakeholders

Bonus Points

• Experience with CPQ, subscription billing, or revenue management platforms (Salesforce CPQ, Zuora, NetSuite)
• Background managing accounts through a product transition, new feature rollout, or platform expansion
• Familiarity with customer health scoring, NPS programs, or churn risk frameworks
• Experience driving AI tool adoption within a customer base

Compensation

What We Offer:

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance
• A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.